Terms and Conditions

 

Welcome to Green & Home Retail, a brand of Green & Home Ltd. By shopping with us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

  • Company Name: Green & Home Ltd
  • Company Number: 04204020
  • VAT Number: 770654321
  • Established: 2001
  • Warehouse Address: Unit 4 Hampstead Court, Hampstead Avenue, Mildenhall, IP28 7AS, United Kingdom
  • Registered Office: Belfry House, Bell Lane, Hertford, SG14 1BP, United Kingdom
  • Contact Information:

2. Order Process

  • Order Confirmation: After placing an order, you will receive an email confirmation. Please check all details and contact us immediately if any corrections are needed.
  • Order Amendments: Changes or cancellations can only be made within 24 hours of placing your order. After this period, orders are processed and may not be amended.
  • Pricing: Prices are displayed in GBP and include VAT. We reserve the right to update prices without prior notice.

3. Payment

  • Accepted Payment Methods: We accept major credit cards, debit cards, and PayPal.
  • Payment Security: Our payment gateway provider ensures secure transactions. We do not store your credit card details on our servers.

4. Shipping and Delivery

  • Shipping Costs: Shipping fees are calculated at checkout and are based on order size, weight, and delivery location.
  • Dispatch Time: Orders are typically dispatched within 2-3 business days.
  • Delivery Time: Estimated delivery is 3-5 business days within the UK. Please allow additional time for international orders.
  • Tracking: A tracking link will be provided by email once your order has shipped.
  • Failed Deliveries: If a delivery attempt fails due to an incorrect address or if the recipient is unavailable, additional delivery costs may apply.

5. Refund and Returns Policy

At Green & Home, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to assist you with returns or exchanges.

Returns

  • Eligibility: You have 30 days from the date of delivery to return your item(s) for a refund or exchange. Items must be unused, in the same condition, and in the original packaging. Proof of purchase is required.
  • Non-Returnable Items:
    • Perishable goods (e.g., food, flowers, plants)
    • Personal care items (beauty products, skincare, hygiene items)
    • Gift cards and downloadable products
    • Items damaged or missing parts for reasons not due to our error
  • How to Return:
    • Contact Us: Reach out to info[ @ ]greenandhome.co.uk or call us at 01992 924974 for a return authorization number and instructions.
    • Shipping: Customers cover return shipping unless the item is faulty or incorrect. We recommend a trackable shipping service or purchasing insurance, as we cannot guarantee we will receive your returned item.

Refunds

  • Upon receipt, we will inspect the item and notify you via email regarding your refund status. Approved refunds are processed within 10 business days, though bank processing times may vary.

Exchanges

  • Exchanges are available for different sizes, colors, or products, subject to availability. Contact us first to ensure availability. We ship exchanges at no extra cost, but the original item must be returned as per instructions.

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately with your order number and photos. We will arrange a replacement or refund, including return shipping costs.

Sale Items

  • Sale items are eligible for a refund or exchange within 14 days of delivery. Please note that sale items are subject to availability, and we cannot guarantee an exchange for the same item.

6. Warranty

  • Product Warranty: We stand by the quality of our products. Should a defect arise due to materials or workmanship within 12 months of purchase, contact us for a replacement or refund.

7. Intellectual Property

  • Content Ownership: All content on the website, including images, text, logos, and design, is the property of Green & Home Ltd or our content providers. Unauthorized use of any materials is prohibited.

8. Privacy Policy

  • Data Collection: We only collect personal information necessary to fulfill orders and provide customer service.
  • Data Security: We take data privacy seriously and comply with GDPR regulations.
  • Third-Party Sharing: We do not share or sell your data with third parties without your consent, except as necessary for fulfilling orders.

9. Limitation of Liability

  • Scope: Green & Home Ltd is not liable for any indirect, incidental, or consequential damages that arise from the use of our products.
  • Product Use: It is the buyer’s responsibility to ensure proper use and installation of products. We are not liable for damages arising from misuse.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Disputes will be resolved exclusively in the UK courts.